Store Policy
Thank you for stopping by and extending the life of pre-loved and reworked pieces!
It is important to note that everything, including our reworked items and bridal range, are second-hand and may show gentle signs of wear. Any notable imperfections are specified in the items’ description.
Authentication
We get all our vintage designer bags and accessories authenticated via The Real Authentication or Authenticate First (unless specified otherwise) and authentication documents will be emailed to the buyer.
Postage
Our $10 postage fee covers Australia parcel post. We send our items in a compostable post bag and use Australia Post labels so parcels can be tracked online. Please allow up to 5 business days for your item to be shipped.
Return Policy
We ask you understand and accept that all sales are final and we do not offer returns or refunds for change of mind. Please purchase with special care and consideration.
Whilst we are very confident you will love your new vintage item, if for whatever reason you are unhappy with your product and think it is different from it’s description please contact us and we can discuss a solution.
Reworked Beads
Our reworked beads are all handmade by Iona from recycled and thrifted beads as well as premium materials like sterling silver or silver plated finishings. Beads may have slight imperfections or subtle differences due to the nature of recycled beads. Beads behave best when treated gently. Our quality assurance policy offers complimentary repairs on any faulty goods within 60 days of purchase.
Bridal
Given the higher value of our bridal range, we offer bridal fittings in our studio. Please contact us to arrange a fitting. Dresses can be held for up to 14 days upon request to accomodate time for a fitting appointment. No returns on bridal unless faulty.