Store Policy

Thank you for stopping by and extending the life of pre-loved and reworked pieces!

It is important to note that everything, including our reworked items and bridal range, are second-hand and may show gentle signs of wear. Any notable imperfections are specified in the items’ description.

Authentication
We get all our vintage designer bags and accessories authenticated via The Real Authentication or Authenticate First (unless specified otherwise) and authentication documents will be emailed to the buyer.

Return Policy
We ask you understand and accept that all sales are final and we do not offer returns or refunds for change of mind. Please purchase with special care and consideration.

Whilst we are very confident you will love your new vintage item, if for whatever reason you are unhappy with your product and think it is different from it’s description please contact us and we can discuss a solution.

Bridal
We do not accept returns on bridal so please purchase with special care and consideration. We do offer bridal fittings in our studio, however we do not hold dresses that are newly released on the website. In the event of a dress not being quite right - we do give full permission for our photos to be re-used on other selling platforms for resale purposes.

Postage (Within Australia)
Our $12 postage fee covers Australia parcel post. We send our items in a compostable post bag and use Australia Post labels so parcels can be tracked online. Please allow up to 5 business days for your item to be shipped.

International Orders (Customers Outside of Australia)
Due to import tariffs, taxes, and customs charges on international orders above certain value thresholds, an additional fee may be automatically calculated and added at checkout. This fee covers any import charges applicable in your destination country and is calculated in accordance with that country’s import regulations (typically ranging from 5% to 20% of the item’s value). This fee is separate from your shipping cost, which covers standard postage, tracking, and insurance.

By collecting these charges upfront, we can manage the import process on your behalf, helping to ensure a smoother delivery experience and reducing the risk of unexpected customs fees or delays upon arrival. If, for any reason, no import charges are incurred, we will refund the full import fee paid.

We are committed to complete transparency, and all applicable charges will be clearly displayed at checkout before you complete your purchase.